Squeaky Clean Team’s Terms & Conditions for Water Damage Mitigation & Restoration Services
Thank you for choosing The Squeaky Clean Team to dry out & restore your property following water damage. We welcome you to carefully review our Terms and Conditions below.
Satisfaction Guarantee:
Your satisfaction is our priority. If you are unsatisfied with our services please notify us immediately. We strive for your complete satisfaction!
Pricing:
Please note, all telephone quotes are tentative and subject to alteration upon on-site inspection. These estimates are based on the information you provide to us. Water tends to go further than you think. Further, the volume of water, the length of time since flooding took place, & the ambient air temperature are just some of the factors that will influence drying time.
Payment:
Full payment is due upon job completion unless otherwise agreed. Acceptable methods of payment include EFT, Credit Card, or cash handed directly to the technician. Please be aware that payments made with Visa or Mastercard will incur a 1.5% transaction fee, and American Express cards a 2.5% fee.
Unpaid bills beyond the agreed deadline may result in an added Administration Fee that includes all debt recovery costs. For water damage restoration works, we reserve the right to request a deposit as a security bond for the drying equipment.
Drying Equipment Loan:
Any equipment provided by us for job completion remains our property and should be properly cared for and returned once the job is finished. The client bears the responsibility for any repair or replacement costs of damaged or lost equipment while on loan. Our equipment is regularly tagged and tested for safety and efficiency.
Cancellation Fees & Surcharges:
We charge $220.00 to assess water damage. If we are stood down we do charge for any works completed & for the equipment installed.
The customer is expected to ensure parking availability for our technicians. Parking charges, if any, will be added to the customer’s bill. Additional surcharges may apply if parking scarcity leads to additional labour and time, or if difficult access within apartment buildings requires added effort.
Job Access:
We must have access to the property to provide our services. If the customer is unable to be present, key access must be provided. We are willing to collect keys locally for a nominal fee, provided prior arrangement has been made. For service execution, the availability of electricity at the property is essential for operating the drying equipment.
Safety Measures:
Customers are encouraged to secure all valuable items and provide a clear, hazard-free workspace for our technicians to ensure smooth service delivery.
Claims & Complaints:
We urge customers to confirm their satisfaction with our work upon job completion. We request that clients be available at job completion to confirm satisfaction with the work completed. Any concerns must be reported to our office within 48 hours of job completion. No refund claims will be entertained once we have completed the service and left the property.
In Case of Damage:
We commit to rectifying any damage caused by our services if reported within 48 hours. If we cannot repair the damaged item, we will compensate for its market value, possibly through an insurance claim. However, we cannot be held liable for any pre-existing damage, damage due to placing furniture on wet carpets, or pre-existing damage that our staff cannot clean or repair.
Insurance:
Rest assured; our company is fully insured for your protection.
Please contact us if you have any questions about these terms and conditions. Thank you for your understanding.
Please contact us if you have any questions about these terms and conditions. Thank you for your understanding.
